FAQs
Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Orders are dispatched within 1-2 business days of payment confirmation.
How long will delivery take?
International orders typically arrive within 7-12 business days after dispatch. These are estimates, and customs or carrier delays can sometimes add time.
Do you ship internationally?
Yes, we ship worldwide.
How much does shipping cost?
Shipping is calculated at checkout based on your location and order. [Optional: Orders over $100 ship free.]
How do I track my order?
You'll receive an email with a tracking number once your order ships. Tracking can take 2-3 days to update after dispatch.
My tracking hasn't updated. What should I do?
If there's no update after 5 days, email us at [email address] with your order number and we'll look into it.
Will I have to pay customs or import fees?
Possibly. Depending on your country, your order may be subject to duties or taxes set by your local customs authority. These aren't included in our prices and are the customer's responsibility.
Can I change my shipping address after ordering?
Only if the order hasn't shipped yet. Contact us as soon as possible at [email address].
Why did my items arrive separately?
Orders with multiple items may ship from different locations, so packages can arrive on different days. You won't be charged extra for this.
Products
What size mousepad should I choose?
Small pads suit light office use, medium and large pads work well for gaming and creative work, and extended desk mats fit a keyboard and mouse together. Check the size chart on each product page for exact dimensions.
What are your mousepads made of?
[Describe materials, e.g., a smooth cloth surface with a non-slip rubber base.]
Will the mousepad stay in place?
[Our pads have a non-slip base that grips most desk surfaces.]
How do I clean my mousepad?
[Wipe with a damp cloth and mild soap, then air dry. Avoid machine washing and direct heat.]
Are the colors the same as in the photos?
We do our best to show accurate colors, but screen settings can make them look slightly different in person.
Returns & Support
What if my order arrives damaged or incorrect?
Contact us at [email address] within [7] days of delivery with your order number and photos. We'll arrange a replacement or refund.
What if my order never arrives?
If your order hasn't arrived [15] business days after dispatch, contact us and we'll resolve it with a replacement or refund.
What is your return policy?
[Insert your return window and conditions, e.g., returns accepted within 30 days for unused items.] See our Refund Policy for full details.
How can I contact you?
Email us at [email address]. We typically reply within [24-48 hours].