Shipping Policy

Thank you for shopping with Vayqo. This policy explains how and when your order will be processed and delivered.

Order Processing

Orders are processed and dispatched within 1-2 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.

Once your order ships, you'll receive an email with your tracking number and a link to follow your package.

Delivery Times

We ship worldwide. Once dispatched, international orders typically arrive within 7-12 business days.

Please note that these are estimates, not guarantees. Delivery times can be affected by customs processing, carrier delays, weather, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. [Optional: We offer free shipping on orders over $100X.]

Order Tracking

A tracking number is emailed to you after dispatch. Tracking information may take 2-3 days to update after your order ships. If your tracking hasn't updated after 5 days, please contact us.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees, depending on your country's regulations. These charges are set by your local customs authority and are the customer's responsibility. We have no control over these fees and can't predict their amount.

Multiple Items

If you order multiple items, they may ship separately and arrive on different dates, sometimes in separate packages. You won't be charged extra shipping for this.

Incorrect Address

Please double-check your shipping address at checkout. We can't be held responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible. We can only update an address before the order has shipped.

Delayed, Lost, or Damaged Orders

If your order hasn't arrived after [15] business days from dispatch, is lost in transit, or arrives damaged, please contact us at [email address] with your order number (and photos, if damaged). We'll work with you to resolve the issue with a replacement or refund.

Contact Us

Questions about your order? Email us at [email address]. We typically reply within [24-48 hours].